S/Notify incident

Support desk delays

Minor Resolved View vendor source →

S/Notify experienced a minor incident on October 26, 2021 affecting Service Desk, lasting 14d 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2021, 09:26 AM UTC
Resolved
Nov 09, 2021, 01:35 PM UTC
Duration
14d 4h
Detected by Pingoru
Oct 26, 2021, 09:26 AM UTC

Affected components

Service Desk

Update timeline

  1. investigating Oct 26, 2021, 09:26 AM UTC

    We are currently investigating delays in notifications from our service desk about new support requests and comments to existing ones.

  2. investigating Oct 29, 2021, 05:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 02, 2021, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 09, 2021, 01:35 PM UTC

    The issue did not occur again. We consider it resolved.