S/Notify experienced a minor incident on August 12, 2025 affecting S/Notify for Jira and S/Notify for Confluence, lasting 56d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 11:35 AM UTC
The release we have prepared for Confluence 10 turned out to not function properly in all circumstances. We are currently investigating the cause.
- identified Aug 12, 2025, 02:34 PM UTC
The issue has been identified. Its cause is in the new Jakarta Mail library, and a fix is being worked on.
- monitoring Aug 13, 2025, 12:17 PM UTC
A fix has been implemented. We are now waiting for a fix release of the affected library. In the meantime, if you want to test S/Notify with Confluence 10, reach out to us for a work-around we can provide.
- monitoring Aug 29, 2025, 10:29 AM UTC
A fixed version of the affected library has been released. We are now running tests and updating our documentation.
- monitoring Aug 29, 2025, 10:33 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 29, 2025, 10:34 AM UTC
The same issue applies to Jira 11. We're also working on that.
- monitoring Sep 04, 2025, 10:32 AM UTC
Atlassian has just released Jira 11.0.1, which comes with an updated library. This effectively fixes the issue.
- monitoring Sep 04, 2025, 12:21 PM UTC
We've updated our support pages with instructions how to fix the issue in Confluence 10 https://help.savignano.net/snotify-email-encryption/known-limitations#KnownLimitations-MalfunctioningJavaMailLibrary
- monitoring Sep 30, 2025, 10:16 AM UTC
The issue has been fixed in the current beta of Confluence 10.1.0 We'll post another update once the release is out.
- monitoring Oct 07, 2025, 02:45 PM UTC
The root cause has been fixed in Confluence 10.1.0, which has been released today.
- monitoring Oct 07, 2025, 02:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2025, 02:48 PM UTC
This incident has been resolved.