Snel.com experienced a major incident on July 4, 2025, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 04, 2025, 11:38 AM UTC
We are encountering a power outage in rack 8 in SmartDC datacenter. This power outage might result in unavailability of your services. Our data center engineers are on-site to investigate the cause of this issue. Please be assured that we will do our utmost best to keep the downtime as short as possible. **Incident start**: 04/07/2025 13:48 CEST **Impact**: Rackswitches and servers in rack 8 are down.
- resolved Jul 04, 2025, 12:12 PM UTC
The breaker tripped, we have restored the breaker, we will continue monitoring the situation and will do a root cause analysis..