Snel.com incident

Major outage SmartDC network

Major Resolved View vendor source →

Snel.com experienced a major incident on April 1, 2026, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 08:39 AM UTC
Resolved
Apr 01, 2026, 12:45 PM UTC
Duration
4h 5m
Detected by Pingoru
Apr 01, 2026, 08:39 AM UTC

Update timeline

  1. investigating Apr 01, 2026, 08:39 AM UTC

    We are currently investigating this incident..

  2. monitoring Apr 01, 2026, 10:07 AM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Apr 01, 2026, 12:45 PM UTC

    This incident has been resolved..

  4. monitoring Apr 02, 2026, 10:16 AM UTC

    We introduced monitoring nf\_conntrack\_count and nf\_conntrack\_max and alerting at tresholds. This will help us (pro-actively) identify and with faster resolution times in the future..