SnapCall experienced a major incident on February 20, 2020 affecting API, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Feb 21, 2020, 08:27 AM UTC
We're experiencing an elevated level of API latency and are currently looking into the issue.
- identified Feb 21, 2020, 08:32 AM UTC
We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.
- monitoring Feb 21, 2020, 08:34 AM UTC
API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.
- resolved Feb 21, 2020, 08:36 AM UTC
Service looks stable and everyone is back online and calling.