SnapCall incident

Voice quality degraded

Minor Resolved View vendor source →

SnapCall experienced a minor incident on June 10, 2020, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2020, 02:30 PM UTC
Resolved
Jun 10, 2020, 04:47 PM UTC
Duration
2h 16m
Detected by Pingoru
Jun 10, 2020, 02:30 PM UTC

Update timeline

  1. identified Jun 10, 2020, 05:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 10, 2020, 05:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 10, 2020, 05:43 PM UTC

    Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.

  4. resolved Jun 10, 2020, 05:44 PM UTC

    This incident has been resolved.