Snackpass incident

Potential Degraded Performance Across Printers

Minor Resolved View vendor source →

Snackpass experienced a minor incident on April 13, 2023 affecting Printers, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2023, 10:52 PM UTC
Resolved
Apr 13, 2023, 11:13 PM UTC
Duration
21m
Detected by Pingoru
Apr 13, 2023, 10:52 PM UTC

Affected components

Printers

Update timeline

  1. investigating Apr 13, 2023, 10:52 PM UTC

    We are actively investigating an issue that could potentially be causing degraded performance across internet receipt and label printers using Server Direct Print. If you are experiencing printing errors, please let our support team know, and they’ll be able to assist you with switching to Bluetooth or LAN printing as a temporary workaround. If not, please continue business operations as normal.

  2. resolved Apr 13, 2023, 11:13 PM UTC

    The issue has been resolved and we are seeing full recovery across all printers. We apologize for any inconvenience this may have caused.