Snackpass incident

Online and app order failures due to daylight savings time

Minor Resolved View vendor source →

Snackpass experienced a minor incident on November 6, 2023 affecting Online Ordering and Snackpass Mobile App, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 12:00 AM UTC
Resolved
Nov 06, 2023, 01:22 AM UTC
Duration
1h 22m
Detected by Pingoru
Nov 06, 2023, 12:00 AM UTC

Affected components

Online OrderingSnackpass Mobile App

Update timeline

  1. investigating Nov 06, 2023, 12:00 AM UTC

    Some app and online orders are failing during the last hour of opening time due to daylight savings time changes.

  2. investigating Nov 06, 2023, 12:08 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 06, 2023, 12:12 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 06, 2023, 01:22 AM UTC

    This incident has been resolved.