Snackpass incident

Outage with Our Support Service Provider - Severe Delays in Service

Major Resolved View vendor source →

Snackpass experienced a major incident on May 29, 2024 affecting Phone Call and Live Chat and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 04:15 PM UTC
Resolved
May 29, 2024, 04:40 PM UTC
Duration
25m
Detected by Pingoru
May 29, 2024, 04:15 PM UTC

Affected components

Phone CallLive ChatEmail

Update timeline

  1. investigating May 29, 2024, 04:15 PM UTC

    Our product support service provider, Intercom, is currently experiencing a major outage. As a result, we are unable to handle inbound communications via phone, live chat, or email effectively. We are closely monitoring updates from Intercom and will provide further information as soon as possible. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.

  2. resolved May 29, 2024, 04:40 PM UTC

    Intercom has resolved their outage. All support channels are now fully operational. Thank you for your patience and understanding.