Snackpass incident

Verification Code Issue with Online Ordering

Critical Resolved View vendor source →

Snackpass experienced a critical incident on July 7, 2024 affecting Online Ordering, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2024, 06:32 PM UTC
Resolved
Jul 07, 2024, 09:36 PM UTC
Duration
3h 4m
Detected by Pingoru
Jul 07, 2024, 06:32 PM UTC

Affected components

Online Ordering

Update timeline

  1. identified Jul 07, 2024, 06:32 PM UTC

    Our communications platform has identified an issue where some customers are not receiving verification codes, preventing them from completing checkout for online orders.

  2. resolved Jul 07, 2024, 09:36 PM UTC

    Our communications platform identified and resolved an issue where some customers were not receiving verification codes, preventing them from completing checkout for online orders. Services have now returned to normal.