SmugMug incident

Pages loading slowly

Notice Resolved View vendor source →

SmugMug experienced a notice incident on December 21, 2025 affecting Web and Photos/Videos and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2025, 10:08 PM UTC
Resolved
Dec 21, 2025, 11:34 PM UTC
Duration
1h 25m
Detected by Pingoru
Dec 21, 2025, 10:08 PM UTC

Affected components

WebPhotos/VideosSearchSupport & Help PagesUploads

Update timeline

  1. investigating Dec 21, 2025, 10:08 PM UTC

    Pages are loading more slowly than usual. Our engineers are on the case.

  2. resolved Dec 21, 2025, 11:34 PM UTC

    The incident has been resolved.