ClickSend incident

Marketing & Transactional email service are down.

Major Resolved View vendor source →

ClickSend experienced a major incident on July 20, 2023 affecting Email, lasting 23h 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 12:31 PM UTC
Resolved
Jul 21, 2023, 12:24 PM UTC
Duration
23h 52m
Detected by Pingoru
Jul 20, 2023, 12:31 PM UTC

Affected components

Email

Update timeline

  1. investigating Jul 20, 2023, 12:31 PM UTC

    ClickSend are working with our downstream email provider to resolve an issue with Email delivery impacting our Email Marketing and Transactional Email platform

  2. investigating Jul 20, 2023, 12:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 20, 2023, 12:33 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 21, 2023, 12:24 PM UTC

    This incident has been resolved.