SMRTs incident

Payments processing

Critical Resolved View vendor source →

SMRTs experienced a critical incident on May 25, 2019, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2019, 01:44 PM UTC
Resolved
May 25, 2019, 02:00 PM UTC
Duration
15m
Detected by Pingoru
May 25, 2019, 01:44 PM UTC

Update timeline

  1. identified May 25, 2019, 01:44 PM UTC

    We're experiencing errors with our payments provider, Vantiv. We're monitoring the situation and we're in contact with Vantiv to resolve the situation ASAP.

  2. resolved May 25, 2019, 02:00 PM UTC

    This incident has been resolved. Credit cards are processing normally again. Normally, SMRT would automatically retry POS payments in these situations. But in this specific case, Vantiv marked the payments as "DECLINED" instead of being unavailable.