SMRTs experienced a major incident on June 9, 2020 affecting POS, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 09, 2020, 10:42 PM UTC
One of our cloud service providers, IBM, is down. We’ve contacted their support and are attempting to reroute traffic. Please stand by for further updates.
- identified Jun 09, 2020, 10:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 09, 2020, 10:54 PM UTC
IBM has provided us the following feedback on the current issue: “We are actively investigating this issue, and will return back with an update as soon as possible. We are treating this with the utmost priority, and have escalated to management for visibility.”
- identified Jun 09, 2020, 11:22 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 09, 2020, 11:26 PM UTC
It is a worldwide IBM outage: https://status.aspera.io/
- identified Jun 10, 2020, 12:21 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 10, 2020, 12:22 AM UTC
We believe the issue has been resolved, SMRT would like to thank you all for your patience.
- resolved Jun 10, 2020, 12:29 AM UTC
This incident has been resolved.