SMRTs incident

Issues with card Processing

Minor Resolved View vendor source →

SMRTs experienced a minor incident on November 1, 2021 affecting POS, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2021, 01:11 PM UTC
Resolved
Nov 01, 2021, 01:56 PM UTC
Duration
44m
Detected by Pingoru
Nov 01, 2021, 01:11 PM UTC

Affected components

POS

Update timeline

  1. identified Nov 01, 2021, 01:11 PM UTC

    We are currently having issues with swiped cards using the Magtek Dynapad, we have identified the issue and are currently working on a solution. In the meantime it seems like manual entry of card number will allow you to process the transaction.

  2. resolved Nov 01, 2021, 01:56 PM UTC

    This incident has been resolved.