SMRTs incident

Report Responsiveness Impact Due to Performance Update

Minor Resolved View vendor source →

SMRTs experienced a minor incident on December 15, 2023 affecting Reporting / KPI System, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 06:11 PM UTC
Resolved
Dec 18, 2023, 02:46 PM UTC
Duration
2d 20h
Detected by Pingoru
Dec 15, 2023, 06:11 PM UTC

Affected components

Reporting / KPI System

Update timeline

  1. investigating Dec 15, 2023, 06:11 PM UTC

    Dear Customers, We're currently undergoing a performance update which may affect report responsiveness today. You might experience slower report loading times. These delays should resolve by the end of the day. We apologize for any inconvenience caused. Thank you for your patience. Sincerely, SMRT Support

  2. investigating Dec 15, 2023, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 18, 2023, 02:45 PM UTC

    This issue has been resolved.

  4. resolved Dec 18, 2023, 02:46 PM UTC

    This incident has been resolved.