SMRTs experienced a notice incident on March 7, 2018, lasting 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 07, 2018, 05:59 PM UTC
We've identified elevated connection errors with our processor Vantiv/Worldpay. Our payment retry system should automatically process the payments as Vantiv comes online again. We're monitoring the situation closely and will send another update in 15 minutes.
- identified Mar 07, 2018, 06:18 PM UTC
As of 1:18pm ET, Vantiv are still experiencing downtime.
- resolved Mar 07, 2018, 06:35 PM UTC
The outage is over.