SMRTs experienced a minor incident on March 4, 2019 affecting POS, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
POS
Update timeline
- identified Mar 04, 2019, 01:19 PM UTC
We're investigating a partial service degradation with the SMRT Chat/Messaging platform. Users may see errors such as "Cursor subscription timed out" while using the chat. No other components in SMRT are affected and all incoming customer email/sms messages will still be delivered.
- resolved Mar 04, 2019, 02:00 PM UTC
Our engineering team have identified and restored the component which was responsible for the issues. While this issue is now resolved, we will continue to monitor the system closely for any further problems.