SmartVault experienced a minor incident on September 28, 2016, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 28, 2016, 06:09 PM UTC
The Content Preview service is experiencing intermittent service interruptions for some customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- monitoring Sep 28, 2016, 07:22 PM UTC
Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the hour.
- resolved Sep 28, 2016, 07:41 PM UTC
The Content Preview service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.