SmartVault experienced a minor incident on November 22, 2016, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 22, 2016, 02:25 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- identified Nov 22, 2016, 03:00 PM UTC
The SmartVault notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted.
- resolved Nov 22, 2016, 03:29 PM UTC
The SmartVault notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. (https://support.smartvault.com/06SmartVault_Connected_Desktop/Connected_Desktop_How-To_Guides/Clear_the_Connected_Desktop_Cache)