SmartVault experienced a minor incident on December 29, 2016, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 29, 2016, 06:03 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- investigating Dec 29, 2016, 06:20 PM UTC
The SmartVault Drive service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- investigating Dec 29, 2016, 07:35 PM UTC
The SmartVault Drive service continues to experience intermittent service disruption for a limited number of customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- resolved Dec 29, 2016, 10:16 PM UTC
The SmartVault Drive service is back online and fully operational. The issue impacted several isolated customers. We sincerely apologize to all of our customers impacted by this intermittent disruption.