SmartVault experienced a minor incident on January 3, 2017, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 03, 2017, 08:40 PM UTC
The SmartVault notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 30 minutes.
- investigating Jan 03, 2017, 09:09 PM UTC
The SmartVault notification service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- identified Jan 03, 2017, 10:10 PM UTC
The SmartVault notification service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- resolved Jan 03, 2017, 11:10 PM UTC
The SmartVault notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.