SmartVault experienced a major incident on February 28, 2017, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 28, 2017, 09:41 PM UTC
The RightSignature service continues to experience service disruption. The upstream provider issues caused SmartVault Get Signature feature to not work. They are working diligently to resolve this disruption in service, you can monitor their status at http://status.rightsignature.com/. We apologize to those customers that are currently impacted. We will provide an update later today.
- resolved Feb 28, 2017, 10:47 PM UTC
The upstream provider that caused SmartVault Get Signature feature to not work has reported they are back online and fully operational. We sincerely apologize to all of our customers impacted by this disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. (https://support.smartvault.com/06SmartVault_Connected_Desktop/Connected_Desktop_How-To_Guides/Clear_the_Connected_Desktop_Cache)