SmartVault experienced a minor incident on April 4, 2017, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 04, 2017, 07:09 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- investigating Apr 04, 2017, 07:31 PM UTC
The SmartVault Portal and Dashboard services are experiencing intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- investigating Apr 04, 2017, 08:35 PM UTC
The SmartVault Portal and Dashboard services continue to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- investigating Apr 04, 2017, 09:52 PM UTC
The SmartVault Portal and Dashboard services continue to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update at 12:00 pm tomorrow (April 5, 2017)
- investigating Apr 05, 2017, 05:09 PM UTC
The SmartVault Portal and Dashboard services continue to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update at 3 pm.
- monitoring Apr 05, 2017, 08:02 PM UTC
Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service has been fully restored. We will continue to monitor for 24 hours.
- investigating Apr 10, 2017, 07:49 PM UTC
The SmartVault Portal and Dashboard services are experiencing intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted.
- identified Apr 10, 2017, 09:09 PM UTC
The SmartVault Portal and Dashboard services are experiencing intermittent service disruption due to a bulk upload. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted.
- resolved Apr 10, 2017, 09:57 PM UTC
The service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.