SmartVault incident

Intermittent Disruption of SmartVault Search Service

Major Resolved View vendor source →

SmartVault experienced a major incident on August 17, 2016, lasting 238d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2016, 02:39 AM UTC
Resolved
Apr 13, 2017, 12:52 AM UTC
Duration
238d 22h
Detected by Pingoru
Aug 17, 2016, 02:39 AM UTC

Update timeline

  1. investigating Aug 17, 2016, 02:39 AM UTC

    The SmartVault Search service is experiencing intermittent service interruptions for some user accounts. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within the next 24 hours.

  2. identified Aug 17, 2016, 11:08 AM UTC

    Our engineering team has been able to diagnose the issue that caused the intermittent disruption. Dev Ops is working to restore functionality to those customers affected.

  3. resolved Apr 13, 2017, 12:52 AM UTC

    The new SmartVault Search service was deployed in January of 2017, and all customers are in the process of being migrated to the new search service. If you were a SmartVault customer prior to October 17, 2016 and believe you still may be having any issues with search, please contact [email protected].