SmartVault experienced a minor incident on April 17, 2017, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 17, 2017, 04:47 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- investigating Apr 17, 2017, 04:52 PM UTC
The SmartVault Portal and Dashboard services are experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour
- investigating Apr 17, 2017, 06:00 PM UTC
The SmartVault Portal and Dashboard services continue to experience intermittent service disruptions. We are working diligently to resolve these disruptions in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- resolved Apr 17, 2017, 06:52 PM UTC
The SmartVault Portal and Dashboard services are back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.