SmartVault experienced a minor incident on April 26, 2017, lasting 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 26, 2017, 12:34 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- investigating Apr 26, 2017, 12:43 PM UTC
The SmartVault Email service is experiencing intermittent service interruptions. This may cause product emails and Upload/Download notifications to be delayed. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour
- resolved Apr 26, 2017, 12:55 PM UTC
The SmartVault Email service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.