SmartVault incident

Intermittent Disruption on SmartVault Phone Support

Minor Resolved View vendor source →

SmartVault experienced a minor incident on May 18, 2017, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2017, 12:29 PM UTC
Resolved
May 18, 2017, 03:59 PM UTC
Duration
3h 30m
Detected by Pingoru
May 18, 2017, 12:29 PM UTC

Update timeline

  1. investigating May 18, 2017, 12:29 PM UTC

    The SmartVault Phone Support service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

  2. investigating May 18, 2017, 01:31 PM UTC

    The SmartVault Phone Support service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

  3. identified May 18, 2017, 02:35 PM UTC

    Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the next 2 hours.

  4. identified May 18, 2017, 03:11 PM UTC

    Removed non-related update.

  5. resolved May 18, 2017, 03:59 PM UTC

    The SmartVault Phone Support service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.