SmartVault experienced a major incident on May 31, 2017, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 31, 2017, 06:12 PM UTC
SmartVault Phone Support is offline. This is due to a power outage in our main office. Phone support will be restored once power has returned. Thank you for your patience.
- identified May 31, 2017, 06:24 PM UTC
SmartVault Phone Support is offline. This is due to a power outage in our main office. Phone support will be restored once power has returned. Thank you for your patience.
- resolved May 31, 2017, 08:17 PM UTC
SmartVault Phone Support has been restored. We sincerely apologize to all of our customers impacted by this incident.