SmartVault incident

Phone Support is offline

Minor Resolved View vendor source →

SmartVault experienced a minor incident on August 8, 2017, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2017, 02:29 PM UTC
Resolved
Aug 08, 2017, 05:35 PM UTC
Duration
3h 6m
Detected by Pingoru
Aug 08, 2017, 02:29 PM UTC

Update timeline

  1. identified Aug 08, 2017, 01:05 PM UTC

    SmartVault Phone Support is offline. This is due to a power outage in our main office. Phone support will be restored once power has returned. Please note that LiveChat support is available. Thank you for your patience.

  2. resolved Aug 08, 2017, 05:35 PM UTC

    SmartVault Phone Support has been restored. We sincerely apologize to all of our customers impacted by this incident.