SmartVault experienced a minor incident on September 5, 2017, lasting 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 05, 2017, 08:26 PM UTC
We are currently investigating this issue.
- identified Sep 05, 2017, 09:11 PM UTC
The SmartVault file upload service continues to experience intermittent service disruption for some customers. We have identified the issue and are working to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 4 hours.
- resolved Sep 05, 2017, 09:21 PM UTC
This incident has been resolved.