SmartVault experienced a major incident on September 8, 2017, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 08, 2017, 01:46 PM UTC
The SmartVault corporate website is offline. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour
- identified Sep 08, 2017, 02:03 PM UTC
The SmartVault corporate website is offline. Customers are still able to login to my.smartvault.com and access SmartVault Services and Support. We are working diligently to resolve this, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- monitoring Sep 08, 2017, 02:37 PM UTC
Intermittent access to The SmartVault corporate website has been restored. Customers remain able to login to my.smartvault.com and access SmartVault Services and Support. We are working diligently to resolve this, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.
- resolved Sep 08, 2017, 03:28 PM UTC
The SmartVault Corporate website is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.