SmartVault incident

Automatic Upload/Download notifications are not being sent.

Minor Resolved View vendor source →

SmartVault experienced a minor incident on September 13, 2017, lasting 20h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2017, 08:09 PM UTC
Resolved
Sep 14, 2017, 04:14 PM UTC
Duration
20h 5m
Detected by Pingoru
Sep 13, 2017, 08:09 PM UTC

Update timeline

  1. investigating Sep 13, 2017, 08:09 PM UTC

    The SmartVault upload/download notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. Password reset, activation and manual upload notifications are still functional. We will provide an update on the hour.

  2. investigating Sep 13, 2017, 09:10 PM UTC

    The SmartVault upload/download notification service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update tomorrow at 10:00 AM.

  3. resolved Sep 14, 2017, 04:14 PM UTC

    The SmartVault upload/download notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.