SmartVault incident

Customer upload/download Notifications are not being generated

Major Resolved View vendor source →

SmartVault experienced a major incident on September 20, 2017, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2017, 04:56 PM UTC
Resolved
Sep 20, 2017, 06:27 PM UTC
Duration
1h 30m
Detected by Pingoru
Sep 20, 2017, 04:56 PM UTC

Update timeline

  1. investigating Sep 20, 2017, 04:56 PM UTC

    The customer upload/download notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update on the hour.

  2. resolved Sep 20, 2017, 06:27 PM UTC

    The SmartVault upload/download notifications service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.