SmartVault incident

Interruption of Integration service with Bill.com

Minor Resolved View vendor source →

SmartVault experienced a minor incident on September 27, 2017, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2017, 06:52 PM UTC
Resolved
Sep 28, 2017, 07:26 PM UTC
Duration
1d
Detected by Pingoru
Sep 27, 2017, 06:52 PM UTC

Update timeline

  1. investigating Sep 27, 2017, 06:52 PM UTC

    The integration service with Bill.com is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in an hour.

  2. investigating Sep 27, 2017, 09:07 PM UTC

    The integration service with Bill.com continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update at 11 am.

  3. resolved Sep 28, 2017, 07:26 PM UTC

    The integration service with Bill.com is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.