SmartVault incident

Customers not getting their signed documents back from RightSignature

Minor Resolved View vendor source →

SmartVault experienced a minor incident on September 29, 2017, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2017, 05:20 PM UTC
Resolved
Oct 03, 2017, 04:35 PM UTC
Duration
3d 23h
Detected by Pingoru
Sep 29, 2017, 05:20 PM UTC

Update timeline

  1. investigating Sep 29, 2017, 05:20 PM UTC

    The RightSignature service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update by 3 pm.

  2. identified Sep 29, 2017, 10:23 PM UTC

    Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be confirmed as restored by Tuesday, 1 pm.

  3. resolved Oct 03, 2017, 04:35 PM UTC

    The RightSignature] service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.