SmartVault incident

Intermittent Disruption on SmartVault Upload Service

Minor Resolved View vendor source →

SmartVault experienced a minor incident on December 11, 2017, lasting 15h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2017, 10:02 PM UTC
Resolved
Dec 12, 2017, 01:02 PM UTC
Duration
15h
Detected by Pingoru
Dec 11, 2017, 10:02 PM UTC

Update timeline

  1. investigating Dec 11, 2017, 10:02 PM UTC

    The SmartVault Upload service is experiencing intermittent service interruptions for some customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

  2. resolved Dec 12, 2017, 01:02 PM UTC

    The SmartVault Upload service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.