SmartVault incident

A service incident has been reported

Minor Resolved View vendor source →

SmartVault experienced a minor incident on March 22, 2018 affecting File Upload or Download and Chat Support and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2018, 06:57 PM UTC
Resolved
Mar 22, 2018, 08:53 PM UTC
Duration
1h 56m
Detected by Pingoru
Mar 22, 2018, 06:57 PM UTC

Affected components

File Upload or DownloadChat SupportDocument Preview / SearchPhone SupportLacerte/ProSeries IntegrationSmartVault InboxSmartVault PortalSupport WebsiteSmartVault Connected DesktopQuickBooks Toolbar

Update timeline

  1. investigating Mar 22, 2018, 06:57 PM UTC

    A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

  2. identified Mar 22, 2018, 07:56 PM UTC

    It appears that we had an issue with the Data Network/Switch within the data center. Service is recovering and customers are able to log back in. If you still see a maintenance message, sign out and sign back into SmartVault. We are continuing to monitor the situation and working to determine the root cause of the problem.

  3. resolved Mar 22, 2018, 08:53 PM UTC

    The SmartVault Service is back online and fully operational. We sincerely apologize to all of our customers impacted by this service disruption.