SmartVault experienced a minor incident on April 3, 2018 affecting File Upload or Download and Chat Support and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2018, 07:54 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- resolved Apr 03, 2018, 08:30 PM UTC
The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance. Our engineers will provide more detail regarding this intermittent disruption in the next 5 – 7 business days. That information will be posted and linked from this page.