SmartVault incident

Intermittent Disruption - SmartVault 2 Factor Authentication Service

Minor Resolved View vendor source →

SmartVault experienced a minor incident on May 10, 2018 affecting 2 Factor Authentication, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2018, 10:35 PM UTC
Resolved
May 10, 2018, 11:37 PM UTC
Duration
1h 2m
Detected by Pingoru
May 10, 2018, 10:35 PM UTC

Affected components

2 Factor Authentication

Update timeline

  1. investigating May 10, 2018, 10:35 PM UTC

    The SmartVault 2 Factor Authentication service is currently experiencing intermittent interruptions and some of our customers may not to receive their SMS code to their mobile device at this time However, you can choose to receive the code to your email address from the SmartVault Sign-in page. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 60 minutes.

  2. resolved May 10, 2018, 11:37 PM UTC

    We've identified the "unable to receive code via SMS" as a problem with our third party 2 Factor Authentication service provider. We have reported the issue to them. In the meantime, you can use the alternate method of "Send code to email" feature on the SmartVault Sign-in page. Once they have resolved it on their end, we will notify our SmartVault customers. Stay subscribed here.