SmartVault incident

SmartVault Service is Offline

Major Resolved View vendor source →

SmartVault experienced a major incident on July 24, 2018 affecting File Upload or Download and Document Preview / Search and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2018, 10:14 PM UTC
Resolved
Jul 24, 2018, 10:35 PM UTC
Duration
20m
Detected by Pingoru
Jul 24, 2018, 10:14 PM UTC

Affected components

File Upload or DownloadDocument Preview / SearchLacerte/ProSeries IntegrationSmartVault InboxSmartVault PortalSmartVault Connected DesktopQuickBooks ToolbarThird Party ToolbarsAuto-RefreshSmartVault Drive

Update timeline

  1. investigating Jul 24, 2018, 10:14 PM UTC

    The SmartVault Service is offline. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

  2. investigating Jul 24, 2018, 10:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 24, 2018, 10:35 PM UTC

    The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance.