SmartVault incident

Connectivity Issues with SmartVault

Notice Resolved View vendor source →

SmartVault experienced a notice incident on August 28, 2018 affecting File Upload or Download and Chat Support and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2018, 07:07 PM UTC
Resolved
Aug 28, 2018, 10:23 PM UTC
Duration
3h 16m
Detected by Pingoru
Aug 28, 2018, 07:07 PM UTC

Affected components

File Upload or DownloadChat SupportDocument Preview / SearchPhone SupportLacerte/ProSeries IntegrationSmartVault InboxSmartVault PortalSupport WebsiteSmartVault Connected DesktopQuickBooks Toolbar

Update timeline

  1. investigating Aug 28, 2018, 07:07 PM UTC

    We are receiving reports of connectivity issues with SmartVault from several customers. The SmartVault service is up and running and we believe that there may be an issue with an Internet Service Provider. We are currently investigating this issue and will provide an update shortly.

  2. monitoring Aug 28, 2018, 07:53 PM UTC

    We are receiving reports that customers are no longer having SmartVault connectivity issues. We will continue to monitor for the next two hours.

  3. resolved Aug 28, 2018, 10:23 PM UTC

    Customers are no longer having SmartVault connectivity issues. Internet Service Provider issues are now resolved.