SmartVault incident

Intermittent Disruption - SmartVault Dashboard

Minor Resolved View vendor source →

SmartVault experienced a minor incident on October 2, 2019 affecting SmartVault Dashboard, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2019, 08:22 PM UTC
Resolved
Oct 02, 2019, 10:12 PM UTC
Duration
1h 50m
Detected by Pingoru
Oct 02, 2019, 08:22 PM UTC

Affected components

SmartVault Dashboard

Update timeline

  1. investigating Oct 02, 2019, 08:22 PM UTC

    The SmartVault Dashboard (Web Portal) is experiencing intermittent service interruptions and some of our customers may not be able to access the Dashboard at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

  2. identified Oct 02, 2019, 08:40 PM UTC

    We have located the cause of this issue and are working on implementing a fix. We apologize for any inconvenience this may have caused and appreciate your patience. Please reach out to our Support team at https://support.smartvault.com if you have any questions.

  3. resolved Oct 02, 2019, 10:12 PM UTC

    The SmartVault Dashboard is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.