SmartVault incident

QuickBooks Desktop Integration Issue

Minor Resolved View vendor source →

SmartVault experienced a minor incident on March 6, 2020 affecting QuickBooks Toolbar, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2020, 12:03 AM UTC
Resolved
Mar 09, 2020, 07:11 PM UTC
Duration
3d 19h
Detected by Pingoru
Mar 06, 2020, 12:03 AM UTC

Affected components

QuickBooks Toolbar

Update timeline

  1. identified Mar 06, 2020, 12:03 AM UTC

    We are aware of a current issue with our QuickBooks Desktop integration. While we work to resolve this issue, here is a helpful link for a quick workaround. http://bit.ly/2VNBoiz If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/

  2. resolved Mar 09, 2020, 07:11 PM UTC

    Attn. All Quickbooks & SmartVault Integration Customers: The previously mentioned issue with our Quickbooks Desktop integration has been resolved. Here is a helpful link on how to manually check for updates to SmartVault in the future: https://support.smartvault.com/Other/Additional_Resources_for_New_Users/Manually_Check_for_Updates_to_SmartVault