SmartVault incident
Intermittent Delays of SmartVault Upload/Download Notifications
SmartVault experienced a minor incident on March 19, 2020 affecting Email Notifications, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2020, 03:30 PM UTC
The Automated Upload/Download Notification service is experiencing intermittent delays and some of our customers may not be receiving timely notifications. We are working diligently to resolve this delay, and we apologize to those customers that are currently impacted. If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/
- resolved Mar 19, 2020, 08:03 PM UTC
The issue with the Automated Upload/Download notifications is now resolved and notifications are being sent out as scheduled. If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/