SmartVault experienced a minor incident on April 3, 2020 affecting File Upload or Download and Chat Support and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2020, 09:15 PM UTC
The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.
- monitoring Apr 03, 2020, 09:51 PM UTC
Our engineering team has been able to diagnose the issue that caused the intermittent disruption. The service is back up and running, and we are currently monitoring the situation. We are sorry about the impact this Service Disruption had on our customers.
- resolved Apr 03, 2020, 10:57 PM UTC
The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please contact our Support Team at https://support.smartvault.com.