SmartVault experienced a major incident on April 11, 2022 affecting SmartVault Portal, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2022, 10:31 PM UTC
A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.
- investigating Apr 11, 2022, 10:32 PM UTC
We are continuing to investigate this issue.
- identified Apr 11, 2022, 10:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 11, 2022, 11:28 PM UTC
We are continuing to investigate this issue.
- resolved Apr 12, 2022, 12:06 AM UTC
The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.