SmartVault experienced a critical incident on December 5, 2022 affecting File Upload or Download and Document Preview / Search and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
File Upload or DownloadDocument Preview / SearchSmartVault InboxSmartVault PortalSmartVault Connected DesktopAuto-RefreshSmartVault DriveEmail NotificationsSmartVault Dashboard
Update timeline
- investigating Dec 05, 2022, 08:47 PM UTC
Due to Internet Service Provider (ISP) outages, the SmartVault Service is experiencing intermittent service interruptions and some of our customers may not be able to access the application at this time. We are working diligently to investigate this disruption in service, and we apologize to those customers that are currently impacted.
- resolved Dec 05, 2022, 09:16 PM UTC
This incident has been resolved.