SmartVault experienced a minor incident on April 24, 2017, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 24, 2017, 01:44 PM UTC
The SmartVault Email service is experiencing intermittent service interruptions. This may cause product emails and Upload/Download notifications to be delayed. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour
- monitoring Apr 24, 2017, 02:52 PM UTC
Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the backlog of emails are now being processed. We will continue to monitor the Email service.
- resolved Apr 24, 2017, 04:13 PM UTC
The SmartVault Email service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.