SmartVault incident

Intermittent Disruption on SmartVault Document Preview

Minor Resolved View vendor source →

SmartVault experienced a minor incident on December 19, 2017, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2017, 09:13 PM UTC
Resolved
Dec 20, 2017, 12:02 AM UTC
Duration
2h 48m
Detected by Pingoru
Dec 19, 2017, 09:13 PM UTC

Update timeline

  1. investigating Dec 19, 2017, 09:13 PM UTC

    The SmartVault Document Preview service is experiencing intermittent service interruptions for newly uploaded documents. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

  2. identified Dec 19, 2017, 09:58 PM UTC

    Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the next two hours.

  3. resolved Dec 20, 2017, 12:02 AM UTC

    The SmartVault Document Preview Service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.